Visitors or clients on your website, look for a direct contact with you as a provider of a service or a product.
Manage conversations and requests from customers and visitors on your website directly in Microsoft Teams.
Chat 365 is the webchat seamlessly integrated with Teams. You don’t have to install any software.
With Chat365 you can help visitors on your website (or web application) to complete a transaction, solve a problem or get information from you, no delays.
Chat 365 is designed to be both integrated with your company’s web site and in Microsoft Teams. Your high-quality interaction is right from your Microsoft Teams environment: you can send and receive files, copy and paste screen shots or start a meeting.
Chat 365 enables visitors to chat with a specific team member (agent), but you can also include other members of your team.
Furthermore, in the backstage of Microsoft Teams environment, the agent can engage other team members in private chats (based on their skill levels, type of request or product) in order him to gather as much information as possible and then fully answer to the client.
With Chat 365 you get notified on Microsoft Teams when a visitor on your website (or web application) starts chatting.
You can accept or deny the request or mention@ another member of your Team.
Chats are organized in chronological order and you have messages from multiple channels in one view. All chats remain stored, in Microsoft Teams.
No, you don’t have to install any sotware. Chat 365 is a software as a service. Sign in to Teams and you can have it simply integrated it into your website or web application.
It is ideal for websites, web and mobile applications.
You need to have Teams and a website where you can integrate your chat. That’s it.